Player Wellbeing & Safety

Responsible Gaming
at bs99

bs99 believes that entertainment should always remain enjoyable and within your control. Our Responsible Gaming programme gives every Bangladeshi player the tools, information, and support needed to keep gaming a positive experience — never a harmful one.

21+ Age Requirement
24/7 Support Access
100% Free Tools
∞ No Judgement
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Our Commitment

Gaming That Stays Fun

bs99 is more than a cricket betting and casino platform — it is a community built on trust. We are committed to ensuring that every player on our platform has access to the protections, limits, and guidance that keep gaming enjoyable and sustainable over the long term.

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Entertainment First
bs99 is designed as an entertainment platform. Every product — from IPL cricket markets to Plinko and Diamond Tycoon — is intended as a leisure activity. We actively encourage players to set personal budgets and treat any wins as a bonus rather than a financial strategy.
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Proactive Monitoring
Our platform monitors player activity patterns in the background. If our system identifies signs of potentially problematic behaviour — such as sharply escalating deposit frequency, extended continuous play sessions, or repeated chasing of losses — a member of our responsible gaming team will reach out to check in.
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No Pressure Environment
bs99 will never pressure you to deposit more, play more, or chase bonuses. Our promotional communications are opt-in only and can be switched off instantly through your account settings or by contacting support. Your wellbeing always takes priority over our commercial interests.
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Account Security
Keeping your account secure is part of responsible gaming. bs99 uses OTP login verification for new device sessions, session timeout for periods of inactivity, and allows you to add a personal account PIN for an additional layer of access control — all at no cost to you.
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Transparent Account History
Every transaction, bet, and session on bs99 is logged and available in your account dashboard. Reviewing your deposit and withdrawal history regularly is one of the most effective ways to stay aware of your spending and make informed decisions about your play.
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Confidential Support
All responsible gaming enquiries handled by the bs99 support team are treated with strict confidentiality. Whether you need to activate a deposit limit, request a cooling-off period, or discuss a concern about your play, our team responds without judgement — 24 hours a day, 7 days a week.
Player Tools

Take Control of Your Play

bs99 provides a full suite of free, self-managed responsible gaming tools. All tools are available immediately through your account settings or by contacting our support team at any time.

Spending
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Deposit Limits
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka. Once your limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when decreased and after a 48-hour cooling period when increased.
  • Daily, weekly, and monthly options
  • Set in BDT (৳) to match your budget
  • Reductions apply instantly
  • Increases require 48-hour confirmation
Time
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Session Time Limits
Define the maximum number of hours you wish to spend on bs99 per day or per session. When your session limit is reached, you will receive a clear notification and the platform will prompt you to log out. This tool is particularly helpful for managing play during BPL or IPL live betting periods.
  • Set per-session or daily time caps
  • Visible countdown timer on screen
  • Automatic logout when limit reached
  • Configurable via account settings
Break
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Time-Out / Cooling-Off
If you feel you need a short break from gaming, activate a time-out period of 24 hours, 7 days, 30 days, or 90 days. During a time-out your account remains open but all betting, depositing, and game access is suspended. The time-out cannot be reversed early once activated.
  • Choose from 1, 7, 30, or 90 days
  • All gaming access suspended immediately
  • Cannot be shortened once activated
  • Account and balance preserved safely
Exclusion
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Self-Exclusion
Self-exclusion is the strongest tool available. When activated, your bs99 account is fully closed and you are permanently blocked from re-registering for the duration of the exclusion period. Minimum exclusion period is 6 months; indefinite exclusion is also available with no end date. Any remaining balance is returned to your bKash, Nagad, or Rocket account.
  • 6-month, 1-year, 5-year, or indefinite
  • Account permanently closed immediately
  • Balance returned to payment source
  • Re-registration blocked for full period
Spending
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Loss Limits
Set a ceiling on how much you are willing to lose across any rolling daily, weekly, or monthly period. Once your net loss reaches the defined threshold, further wagering is blocked for that period regardless of your remaining account balance. Loss limits are a powerful complement to deposit limits for players who prefer a results-based safety net.
  • Net-loss calculation in real time
  • Rolling daily, weekly, monthly options
  • Automatic lock when threshold hit
  • Reductions apply within 24 hours
Awareness
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Reality Check Reminders
Enable on-screen pop-up reminders at regular intervals (every 30, 60, or 90 minutes) that display your current session duration and net win or loss since you logged in. Reality check reminders give you a clear, objective snapshot of your session at regular intervals, making it easier to decide whether to continue or stop.
  • Set reminders every 30–90 minutes
  • Shows session time and net result
  • Option to end session from the pop-up
  • Enabled free in account settings
Age Policy

Strictly 21+ Only

bs99 enforces a strict minimum age policy across all products and services. No exceptions are made. Age verification is mandatory before any deposit, withdrawal, or betting activity can take place on the platform.

21+

All players must be 21 years of age or older

bs99 complies with minimum age requirements for online gambling. Creating an account, making deposits, placing bets, or playing any game on the bs99 platform is strictly limited to individuals who are at least 21 years old. We verify age during registration and at any point during the account lifecycle where documentation has not yet been confirmed.

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Mandatory Age Verification
All players are required to submit a valid government-issued photo ID — such as a Bangladesh National ID (NID) card, passport, or driving licence — as part of the KYC verification process. Accounts that have not completed age verification are restricted from making withdrawals and from accessing real-money gaming features.
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What Happens If a Minor Registers
If bs99 discovers or receives a credible report that an account is held by a person under 21 years of age, that account will be suspended immediately and permanently closed. Any deposits made will be returned to the original payment source after review. No winnings generated during the underage period will be paid out. Parents or guardians who suspect their child has created a bs99 account should contact us at [email protected] without delay.
Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following signs may indicate that gambling is becoming a concern. If several of these apply to you or someone you know, we strongly encourage reaching out for support.

Chasing losses: Depositing more money or placing bigger bets in an attempt to recover money that has already been lost, rather than accepting the loss and stopping.

Spending beyond your means: Using money allocated for rent, food, transport, or other essential expenses to fund gambling, or borrowing money from family, friends, or lenders to place bets.

Inability to stop: Feeling unable to walk away from a gaming session even when you intended to stop, or experiencing restlessness and irritability when attempting to reduce or stop gambling.

Preoccupation with gambling: Spending significant time thinking about past gambling sessions, planning upcoming bets, or finding ways to obtain more money for gambling when not actively playing.

Concealing gambling activity: Hiding the amount of time or money spent gambling from family members, partners, or friends — or becoming defensive when questioned about your gaming habits.

Neglecting responsibilities: Missing work obligations, family commitments, or social engagements because of gambling activity, or experiencing a decline in performance at work or in education as a result of gambling-related distraction or fatigue.

Emotional reliance on gambling: Turning to gambling primarily as a coping mechanism for stress, anxiety, loneliness, boredom, or depression — rather than as a recreational activity enjoyed in good spirits.

Escalating stakes: Needing to bet larger and larger amounts to experience the same level of excitement or satisfaction — a pattern similar to tolerance in substance use disorders.

Self-Assessment

Quick Self-Check

Answer the following questions honestly to gain a clearer picture of your current relationship with gambling. If you answer "yes" to three or more questions, we recommend speaking with our support team or reaching out to a professional counselling service.

1
Have you ever spent more money on gambling than you originally intended to in a single session?
2
Have you ever returned to gambling the day after a loss with the intention of winning back the money you lost?
3
Have you ever borrowed money or sold personal possessions in order to fund your gambling?
4
Has a family member, partner, or friend ever expressed concern about the amount of time or money you spend gambling?
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Have you ever felt restless, irritable, or anxious when trying to reduce how often you gamble or attempting to stop entirely?
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Have you ever hidden your gambling activity — the amounts deposited, time spent, or winnings and losses — from people close to you?
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Have you ever gambled to escape feelings of stress, sadness, loneliness, or to temporarily forget about problems in other areas of your life?
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Have you ever missed work, skipped family time, or neglected an important responsibility because of time spent gambling?

This self-check is for personal reflection only and is not a clinical diagnostic tool. If you are concerned about your gambling, please contact our support team or a qualified counsellor.

Get Help

We Are Here to Help You

If gambling is causing distress in any area of your life — financial, emotional, or relational — please reach out. Our responsible gaming team is available around the clock and will respond with complete confidentiality and without judgement.

Contact bs99 Responsible Gaming Support

Send an email to our dedicated responsible gaming team at any time. Include your account username and a brief description of the support you need — whether that is activating a limit, requesting self-exclusion, or simply having a conversation about your gaming habits.

[email protected]

Response time: within 2 hours | Available 24 hours a day, 7 days a week | All communications in English

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How to Request a Responsible Gaming Tool
  1. Log in to your bs99 account
  2. Navigate to Account Settings > Responsible Gaming
  3. Select the tool you wish to activate (deposit limit, time-out, self-exclusion, etc.)
  4. Confirm your selection — changes take effect immediately for restrictions, or within 48 hours for limit increases
  5. You will receive a confirmation to your registered email address
  6. If you need assistance at any step, contact [email protected] directly

Play Smart. Play Safe. Play at bs99.

Responsible gaming is the foundation of everything we do at bs99. Set your limits, use our tools, and enjoy cricket betting and casino games as the entertainment they are meant to be — for players aged 21 and above.

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